Zvose Online Policy
Last updated: [1 June 2026]
Welcome to Zvose Online. This policy explains how our platform works, how we handle user information, and the responsibilities of advertisers, buyers, sellers, and visitors using our website.
By using Zvose Online, you agree to follow this policy and use the platform in a responsible and honest manner.
1. About Zvose Online
Zvose Online is an online advertising marketplace designed to help businesses, individuals, and service providers promote their products and services to customers in Zimbabwe and beyond.
Our role is to provide a digital platform where advertisers can list their products or services and where interested buyers or customers can discover and contact them.
Zvose Online is mainly an advertising and discovery platform. Unless clearly stated, we do not directly own, sell, deliver, or guarantee the products and services listed by advertisers.
2. User Information We May Collect
When you use Zvose Online, we may collect information such as:
Name or business name
Phone number
Email address
Location or business address
Listing details
Product or service descriptions
Images uploaded for advertising
Website usage information such as page visits, clicks, and enquiries
This information helps us operate the platform, publish adverts, improve visibility, communicate with users, and provide support.
3. How We Use Your Information
We may use your information to:
Create and manage listings
Display adverts publicly on the website
Help customers contact advertisers
Respond to enquiries and support requests
Improve our website and advertising services
Monitor platform performance and user engagement
Prevent spam, fraud, abuse, or misleading adverts
Promote listed businesses through selected Zvose Online marketing channels where applicable
We do not sell your personal information to third parties.
4. Public Listing Information
When you submit an advert, some information may be displayed publicly, including:
Business or seller name
Contact number
Location
Product or service details
Images
Prices, where provided
Social media or website links, where provided
Users should only submit information they are comfortable making public.
5. Advertiser Responsibilities
Advertisers are responsible for making sure that their listings are accurate, lawful, and not misleading.
By posting on Zvose Online, advertisers agree that:
The information provided is correct and up to date
They have the right to advertise the products or services listed
Images used belong to them or are authorized for use
Prices, descriptions, and availability are honest
They will not post fake, harmful, illegal, stolen, or misleading products or services
They will communicate with customers respectfully and professionally
Zvose Online reserves the right to edit, reject, suspend, or remove any listing that does not meet our standards.
6. Buyer and Visitor Responsibilities
Buyers and visitors should take reasonable care when contacting advertisers or making purchases.
Before making payment or committing to a transaction, users should:
Confirm product or service details
Verify the seller where necessary
Meet in safe public places where applicable
Avoid sending money before confirming legitimacy
Keep records of communication and payments
Report suspicious listings or behaviour to Zvose Online
Zvose Online helps connect buyers and sellers, but users are responsible for their own transaction decisions.
7. Payments and Transactions
Unless clearly stated, payments for goods or services listed on Zvose Online are made directly between the buyer and the advertiser.
Zvose Online is not automatically responsible for:
Failed transactions between buyers and sellers
Product quality disputes
Delivery failures
Refund disputes
Price changes made by advertisers
Miscommunication between buyers and sellers
Where Zvose Online offers paid advertising packages, listing fees, or promotion services, payment terms will be communicated before the service is activated.
8. Listing Approval and Removal
Zvose Online may review adverts before or after publishing to maintain quality and reduce abuse.
We may reject or remove listings that include:
False or misleading information
Offensive or harmful content
Illegal products or services
Stolen goods
Fraudulent offers
Poor-quality or unclear content
Repeated spam
Content that violates our platform standards
We may also request additional information from advertisers before approving certain listings.
9. Promotions and Featured Listings
Zvose Online may offer promoted listings, featured posts, social media promotions, or advertising packages to increase visibility.
Promotion improves exposure but does not guarantee sales, enquiries, or business results. Actual performance depends on factors such as product demand, price, location, images, advert quality, and customer interest.
10. Content and Image Usage
By submitting content to Zvose Online, advertisers allow us to display, publish, and promote that content on our website and related marketing channels for advertising purposes.
This may include using listing images, descriptions, business names, and contact details to help promote the advertiser’s products or services.
Advertisers must ensure that they have permission to use all images, logos, and content they submit.
11. Website Availability
We aim to keep Zvose Online available and working properly. However, we cannot guarantee that the website will always be available without interruption.
The site may be affected by maintenance, hosting issues, updates, technical faults, internet problems, or circumstances beyond our control.
12. Accuracy of Information
Zvose Online tries to maintain a reliable platform, but we cannot guarantee that every advert is always accurate, available, or up to date.
Advertisers are responsible for updating their own listings when prices, availability, contact details, or service information changes.
13. Third-Party Links
Some listings may include links to external websites, WhatsApp, Facebook pages, Instagram pages, or other third-party platforms.
Zvose Online is not responsible for the content, security, or actions of third-party websites or platforms. Users should review those platforms carefully before sharing personal information or making payments.
14. Cookies and Analytics
Zvose Online may use cookies and analytics tools to understand how visitors use the website, improve performance, measure listing activity, and enhance user experience.
Users may disable cookies in their browser settings, but some parts of the website may not work properly without them.
15. Data Protection and Security
We take reasonable steps to protect user information from unauthorized access, misuse, or loss.
However, no online platform can guarantee complete security. Users should also take care when sharing information online and should avoid sending sensitive personal or financial details to unknown parties.
16. Changes to This Policy
Zvose Online may update this policy from time to time to reflect changes in our services, legal requirements, or platform operations.
Updated versions will be posted on this page with a revised date.
17. Contact Us
If you have questions about this policy, need help with a listing, or want to report suspicious activity, please contact Zvose Online using the contact details provided on our website.
You can also reach us through our official WhatsApp, email, or support channels.